Widerrufsrecht

To return items, please ensure your return is within our return policy and meets all return requirements. After verifying this, please package the item either in its original package, or packaged so that it will not get damaged in shipment, as Shelly's Fashion does not assume responsibility for damaged items during shipment. We inspect all returned items and reserve the right to deny a return based on the returned condition. Please consider purchasing tracking or delivery confirmation, as Shelly's Fashion is not responsible for lost return packages. Customers are responsible for all shipping and handling fees for items returned to Shelly's Fashion. We do not refund shipping fees, unless it is an error on Shelly's Fashion’s behalf. After return is accepted, customer will receive notification via email of their store credit amount. If you have any questions about an online order, please email our Customer Service Team (info@shellysfashion.com). If you believe you have received defective or incorrect merchandise, you must contact Customer Service within 3 days of the package's original delivery.

Note for Germany‑bound orders: Returns must be shipped back to our US warehouse at your own cost. Return shipments from Germany to the United States are at the customer’s expense.

Exchanges: Exchanges are only accepted for items returned to our US warehouse. We do not support local in‑store exchanges within Germany.

Non‑Returnable Items: washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains. Shoes without the original box Items with hygienic liners may not be returned if the liner has been removed or tampered with, at the discretion of customer service.

Store Name: Shelly's Fashion

Phone: +1 281 501 1064

E‑mail: info@shellysfashion.com

Address: 6865 Harwin Dr., Houston, TX 77036, United States

Service Hours : Monday - Friday: 9:00 AM - 5:00 PM (CST)